Cracked or shattered glass
Let us know whether the picture and touch still work, and if there is damage elsewhere on the phone.
Surry Hills · Sydney
Cracked glass, display lines or a screen that won't respond? Tell us your iPhone model and what happened. We'll help you understand your repair options.
Cost and timing depend on your model, the damage and parts availability.
Help with your display
Let us know whether the picture and touch still work, and if there is damage elsewhere on the phone.
Describe what you can see and whether the phone still makes sounds. An inspection may be needed to identify the fault.
Tell us whether all or part of the screen is affected. We can discuss the next steps for your model.
A quote for your device
Share your device and the problem. Our team will get back to you with repair options and the next steps.
Prefer to talk?
1300 349 746
For warranty details, see our repair warranty policy.
Before your repair
Send your model and a short description using the form, or call the team. The quote depends on the device, damage and suitable parts. Some faults need inspection before the cost can be confirmed.
Enter “Not sure” and describe the phone. If you can use the screen, look under Settings → General → About for the model name.
Ask the team about current availability. Timing depends on your model, the fault and parts stock; your enquiry does not reserve a same-day appointment.
Our published policy lists a 12-month parts and labour warranty for mobile phone screen repairs, subject to its terms and exclusions. Read the repair warranty policy for details.
Back up your device before repair if you can, and tell the technician if your data is especially important. Data preservation cannot be guaranteed for every damaged device. Never send your device passcode through the enquiry form.