Terms and Conditions
Effective Date: 15 April 2026 | Last Updated: 15 April 2026
Overview
This website is operated by OZ PHONES PTY LTD (ABN 82 642 825 492), trading as Oz Phone Repairs. Throughout the site, the terms "we", "us" and "our" refer to Oz Phone Repairs. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions, including any additional policies referenced herein.
Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have obtained parental or guardian consent to use this site. You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction. A breach of any of these Terms will result in immediate termination of your access to our Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
Section 3 – Accuracy of Information
We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time without obligation to update any information.
Section 4 – Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Products and Services
Certain products or services may be available exclusively online. These products may have limited quantities and are subject to our Return Policy. We have made every effort to display product colours and images as accurately as possible, however we cannot guarantee that your screen's display will be accurate.
We reserve the right to limit the sale of our products or services to any person or geographic region, and to limit quantities at our sole discretion. All product descriptions and pricing are subject to change at any time without notice.
Section 6 – Repair Services
Oz Phone Repairs offers mobile device repair services, including on-site and in-home repair visits. By booking a repair service, you agree to the following:
- You must ensure the device is yours or that you have the authority to authorise repairs on it.
- You acknowledge that repair work may carry inherent risks, including the possibility of data loss. We strongly recommend backing up your device before any repair.
- We are not responsible for any data loss that occurs during the repair process.
- A quote may be provided prior to repair. If additional issues are discovered during the repair, we will contact you before proceeding with additional work.
- Repairs are covered by a 90-day warranty on parts and labour, unless stated otherwise at the time of booking.
- The warranty does not cover physical damage, water damage, or issues unrelated to the original repair after the service has been completed.
Section 7 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account information as needed.
Section 8 – Third-Party Links and Tools
Our website may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of those sites and we do not warrant, and will not have any liability for, any third-party materials, websites, products or services. We may also provide access to third-party tools "as is" without any warranties or endorsement. Any use of such tools is at your own risk.
Section 9 – User Comments and Submissions
If you submit comments, feedback or other content to us, you grant us the right to use, edit, publish and distribute that content in any medium without restriction or compensation to you. You agree that your comments will not be unlawful, offensive, or infringe any third-party rights. We take no responsibility for any comments posted by third parties.
Section 10 – Personal Information
Your submission of personal information through our store is governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
There may occasionally be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or shipping. We reserve the right to correct any errors and to change or update information at any time without prior notice, including after an order has been submitted.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose; to violate any laws or regulations; to infringe upon our intellectual property rights or those of others; to harass, abuse or discriminate against any person; to submit false or misleading information; to upload malicious code or viruses; to collect personal information of others without consent; or to interfere with the security features of our website. We reserve the right to terminate your access to the Service for violating any of these prohibited uses.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products are provided "as is" and "as available" without any warranties of any kind, either express or implied.
To the maximum extent permitted by Australian law, Oz Phone Repairs, its directors, employees, affiliates, agents, suppliers and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of our service or any products purchased through our service.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law, including any applicable consumer guarantees.
Section 14 – Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Section 15 – Indemnification
You agree to indemnify and hold harmless Oz Phone Repairs and its employees, contractors, agents and affiliates from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Section 16 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.
Section 17 – Termination
These Terms are effective unless and until terminated by either you or us. We may terminate this agreement at any time without notice if we believe you have failed to comply with any provision of these Terms. Upon termination, you will remain liable for all amounts due up to and including the date of termination.
Section 18 – Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Section 19 – Changes to Terms
We reserve the right to update or replace any part of these Terms at any time by posting changes to this page. It is your responsibility to review this page periodically. Your continued use of our website following any changes constitutes your acceptance of those changes.
Section 20 – Contact Information
Questions about these Terms and Conditions should be directed to us at:
Oz Phone Repairs
Email: info@ozphonerepairs.com.au
Phone: 1300 FIX PHONE (0458 767 783)
Website: www.ozphonerepairs.com.au
These Terms and Conditions are governed by the laws of Australia, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).