Privacy Policy

Effective Date: 15 April 2026  |  Last Updated: 15 April 2026

1. Introduction

Oz Phone Repairs (ABN 82 642 825 492), registered as OZ PHONES PTY LTD, operates the website ozphonerepairs.com.au and provides mobile phone repair and accessories services to customers across Australia.

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products or services, or contact us.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

  • Place an order on our website (name, email, phone number, delivery address, payment details)
  • Book a repair service (name, phone number, address, device details and nature of repair)
  • Contact us via phone, email, or contact forms
  • Subscribe to our email marketing communications
  • Interact with us on social media

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar tracking technologies, including:

  • IP address and approximate location
  • Browser type and version
  • Pages visited, time spent, and navigation behaviour
  • Device type and operating system
  • Referring website or search terms

2.3 Payment Information

When you make a purchase, payment information (such as credit card details) is processed securely by our third-party payment processors. We do not store your full credit card number on our servers.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and repair bookings
  • Send order confirmations, booking confirmations, and SMS notifications
  • Communicate with you about your service or enquiry
  • Send you marketing emails and promotional offers (with your consent)
  • Improve our website, products, and services
  • Analyse website traffic and user behaviour through analytics tools
  • Show you relevant advertisements on Google and Facebook/Instagram
  • Comply with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and provide targeted advertising. By using our website, you consent to the use of cookies in accordance with this policy.

4.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your visit, including pages viewed and time spent on site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4.2 Google Ads

We use Google Ads to display advertisements to potential customers. Google may use cookies to show you our ads on other websites after visiting ozphonerepairs.com.au. You can manage your Google ad preferences at adssettings.google.com.

4.3 Facebook Pixel

We use the Facebook Pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns. The Pixel collects data about your actions on our website and may be used to show you relevant ads on Facebook and Instagram. You can control your ad preferences through your Facebook account settings.

5. Email Marketing (Klaviyo)

We use Klaviyo to manage our email marketing communications. If you subscribe to our mailing list or have previously purchased from us, you may receive marketing emails from us.

Every marketing email we send includes an unsubscribe link. You can opt out at any time by clicking the unsubscribe link in any of our emails, or by contacting us directly. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-notice.

6. SMS Communications

If you book a repair service, we may send you an SMS confirmation message to the mobile number you provide. These messages contain your booking details and are sent via ClickSend. Standard carrier message and data rates may apply.

SMS confirmations are transactional messages related to your booking and are not marketing communications. If you have questions about your booking, please call us on 1300 FIX PHONE (0458 767 783).

7. Disclosure of Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to deliver our services, including:

  • Payment processors (to process your online transactions securely)
  • Google (for Analytics and Ads services)
  • Meta/Facebook (for Facebook Pixel advertising)
  • Klaviyo (for email marketing)
  • ClickSend (for SMS delivery)
  • Supabase (for secure cloud data storage)
  • Shopify (our e-commerce platform provider)

All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information if required by law or to protect our rights and the safety of our customers.

8. Data Storage and Security

Your personal information is stored on secure servers, including cloud-based infrastructure located in Singapore and the United States. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Booking records are retained for a minimum of 7 years in accordance with Australian tax and business record-keeping requirements.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Request deletion of your personal information (subject to our legal obligations)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Oz Phone Repairs
Email: info@ozphonerepairs.com.au
Phone: 1300 FIX PHONE (0458 767 783)
Website: www.ozphonerepairs.com.au

This Privacy Policy was prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.